Shipping policy

Shipping Policy – Luxory.in
Owned by Shiva Enterprise
Last Updated: 12 December 2025

Thank you for shopping at Luxory.in. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

1. Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays are processed on the next business day.

Order processing may take slightly longer during sale periods, festivals, or high-volume periods.

2. Shipping Time
Once your order is dispatched, the estimated delivery time is:

Metro Cities: 2–5 business days

Non-Metro / Tier 2 & 3 Cities: 3–7 business days

Remote or Rural Areas: 5–10 business days

Shipping timelines are approximate and may vary due to courier delays, weather conditions, holidays, or operational issues.

3. Shipping Charges
We offer Free Shipping on most orders across India.

In some cases (remote locations, heavy items, special handling), an additional shipping fee may apply — this will be shown at checkout.

4. Order Tracking
Once your order is shipped, you will receive:

A confirmation email/SMS

A tracking link to monitor your shipment status

Please allow 24 hours for tracking information to update after dispatch.

5. Delivery Attempts
If the courier is unable to deliver:

They will attempt delivery up to 2–3 times

If undelivered due to customer unavailability, incorrect address, or refusal, the order may be returned to us

Re-shipping charges may apply for re-delivery requests

6. Wrong or Incomplete Address
Luxory.in is not responsible for delays or non-delivery due to:

Incorrect shipping addresses

Incomplete contact details

Customer unavailability

Please ensure your address and phone number are accurate at checkout.

7. Damaged, Tampered, or Open Packages
If your package appears damaged, tampered, or opened:

Do not accept the parcel

Ask the delivery agent to mark it as Return to Seller

Inform us immediately with proof at support@luxory.in

This helps us issue replacements quickly.

8. Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on stock availability, warehouse location, or logistics.
You will receive separate tracking details for each shipment.

9. Delivery Delays
We work with reliable courier partners, but delays may still occur.
Delays caused by factors outside our control (weather, strikes, customs issues, operational challenges, courier delays) do not qualify for refunds.

10. International Shipping
Currently, we do not offer international shipping.
We ship only within India.

11. Contact Us
For shipping or delivery-related queries, please reach out:

Luxory.in – Shiva Enterprise
📧 Email: support@luxory.in
📞 Phone: +91 70110 51182
📍 Address: WZ 108, Todapur, Delhi 110012