Luxory owned by Shiva Enterprise Our policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. 

To qualify for a return, your item must be unused and in the same condition in which you received it.

We provide a complete money-back guarantee for all purchases made on our website. If you are unsatisfied with the product you purchased from us, you may receive a full refund — no questions asked. You are eligible for a full refund within 7 calendar days of your purchase.

After the 7-day period, you will no longer be eligible for a refund. We encourage customers to try the product within the first week to ensure it meets your expectations.

If you have any questions or would like to request a refund, you may contact us using the details below.

Email: Support@luxory.in
Address: WZ 108, Todapur, Delhi 110012
Phone Number: +91 80763 02907

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Refunds (If Applicable)

Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and the amount will be automatically credited to your original method of payment within 7 working days.

For software products, refunds are not provided. Only replacements or store credit will be issued for non-working licenses.

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Replacement Policy

Unless otherwise stated on the product page, all products purchased from our website are eligible for a replacement within 30 days of delivery in case of damaged, defective, or incorrect items.

Mandatory Requirement for Replacement

A video recording of the parcel opening is required for processing replacements:

• The video must be continuous with no cuts, pauses, or edits.

• Without a proper unboxing video, replacements cannot be processed.

Please keep the product in its original condition, including the outer box, user manual, warranty cards, and all accessories, to ensure a successful return pick-up.

We may contact you to verify the damage or defect before issuing a replacement.

Free gifts or raffle prizes are not eligible for returns or replacements.